How can we help?

On the sign-in screen, tap Login, then Forgot password? and enter your email. We'll send a reset link from our own inbox (so it looks like Cya, not a generic Firebase email). Open the link, choose a new password, and sign back in.

For your security we don't reveal whether an email is registered, so you'll see the same confirmation either way. If nothing arrives, check spam, then email us.

Your email is tied to how you sign in (Apple, Google, Microsoft, or email + password), so it's read-only inside Cya. To change it, update the email on that account — for example in your Apple ID, Google, or Microsoft account settings — and sign in again.

If you signed up with email + password and need the address moved, email us and we'll help.

For security, Cya asks you to sign in again periodically. Just sign back in with the same method you used before — the small “Last used” badge on the sign-in screen reminds you which one that was.

Any work you captured offline stays on the device and resumes syncing once you're signed back in.

Transcription and summaries run on our servers, so a note recorded offline stays queued until you're back online, then moves to processing and finally shows the transcript and summary. This usually takes well under a minute for a short note once connected.

If it doesn't finish, make sure you have signal, then reopen the contact — Cya retries automatically, and offers a manual retry if it has given up. Still stuck? Email us with the contact name and roughly when you recorded it.

Cya is offline-first: everything you capture is saved on the device first and synced in the background when you're online. If something is missing elsewhere, check that the first device has had a chance to sync (open the app while online), and that you're signed in with the same account on both devices.

Anything captured while signed out stays on that device until you sign back in there. If data still won't appear, email us before deleting anything.

Pro and Teams are billed through the App Store or Google Play, so you manage and cancel them there:

• iPhone/iPad: Settings → your name → Subscriptions → Cya.
• Android: Play Store → profile → Payments & subscriptions → Subscriptions → Cya.

Cancelling stops the next renewal; you keep access until the current period ends. Switched phones or don't see your plan? Open Cya's plan screen and tap Restore purchases.

On the plan / pricing screen, tap Have a code? at the top and follow the prompt to redeem it through the App Store or Google Play. If the code was issued by our team directly, you can also redeem it under Settings.

If a store code says it can't be redeemed, it may be limited to certain regions — email us and we'll sort it out.

Open Cya and go to Settings → Data & storage to export your data, or use the export option on the Events / Sync tab for a CSV of your connections. We can also send you a full copy on request — just email us from the address on your account.

You can delete your account and all its data at any time from Settings → Account → Delete account in the app. The full walkthrough — what's removed, timelines, and how to request deletion if a Cya user saved your details — is on our Delete your data page.